Domestic Orders: Free Standard shipping on all order over $200 Australia wide.
We ship via Aus Post to locations within Australia. Orders are processed within one or two business days.
Typically Standard shipping 3-5 business days. Tracking number is provided upon shipping confirmation email.
Orders are shipped within one or two business day, on weekdays from our Perth, WA location (excluding public holidays in WA). We ship via Australia post and a tracking number is provided upon shipping confirmation email.
Please note, that if you choose to pay by direct bank deposit, your order will not be shipped until funds have cleared in our account.
We ship via Fed Ex to locations outside of Australia. Orders are processed within one or two business days.
Typically Standard shipping 5-7 business days. Tracking number is provided upon shipping confirmation email.
Please ensure that you check that your address details are accurate and correct when placing an order, so that it can be delivered. It’s also important that you use your real name on your order – If the parcel is for any reason undeliverable and goes to a post office, you will need ID in that name to collect your parcel.
Return to Sender:
If a parcel is un-deliverable or not collected from a post office, it will be returned to sender. We will contact you if we receive your order back to let you know. If the return was due to postie error, or error at our end that your parcel was returned, we will re-ship it for free. If it was due to error at your end, such as wrong address or not collecting your parcel, and you would like your order re-shipped, you will be required to pay another shipping fee. We can invoice you for this & will re-ship once the fee is paid.
How will I know if my order has been sent to me?
We’ll send you a shipping confirmation email with your tracking number once your order has been shipped.
Can I track my order?
We’ll send you a tracking number for your order in an email once it’s shipped and you can check the status on the Australia Post website.
What happens if I’m not home when my order is delivered?
For proof of delivery reasons we require a signature upon delivery. If no one is home to sign for your parcel, and there is not a safe place for the postie to leave it, it will be taken to your closest Australia Post outlet. A postcard should be left for you, letting you know where to pick up your parcel from, but if not, you can still track your parcel’s location online.
I haven’t received my order yet, where is it!?
We try to make our delivery estimates as accurate as possible. Keep in mind though, deliveries can be delayed in the post especially around the busy times. Allow extra time for public holidays. Please check the status of your order on the Australia Post website using your tracking details provided by email. If you have any questions about your order, please contact us at firstname.lastname@example.org