We ship via Aus Post to locations within Australia. Orders are processed within one or two business days.
Typically Standard shipping 3-5 business days. Tracking number is provided upon shipping confirmation email.
Orders are shipped within one or two business day, on weekdays from our Perth, WA location (excluding public holidays in WA). We ship via Australia post and a tracking number is provided upon shipping confirmation email.
Club and Association Uniform Orders:
For any orders of Club and Association Uniforms a freight cost of $15 is applicable. Republic of Hockey also offers the option to 'Click and Collect' in our WA Stores
Please note, that if you choose to pay by direct bank deposit, your order will not be shipped until funds have cleared in our account.
International orders:
We ship via DHL to locations outside of Australia. Orders are processed within one or two business days.
Typically Standard shipping 5-7 business days. Tracking number is provided upon shipping confirmation email.
The recipient of an international shipment may be subject to import taxes, customs duties and fees, unique to your country and based on items being over a certain value which is set by your local authority. The courier service will contact you directly regarding any fees that may apply. Republic of Hockey Hockey has no control over these charges, nor can Republic of Hockey Hockey predict what they may be. Republic of Hockey Hockey are not responsible for paying duties or import taxes associated with international shipments. We advise contacting your local customs office to find out if/and how much these taxes may be.
Customs, duties, and taxes are non-refundable: If a shipment is refused because of import fees, the cost of the original shipping and any return shipping charges will be deducted from the refunded.
Click & Collect Orders:
We will notify you when your Click & Collect order is ready for collection.
Orders should be collected within 14 days of this notification. If your order has not been collected, we may contact you using the email address, telephone number or other contact details provided with your order.
Uncollected Standard Products
If a Click & Collect order for standard stock products remains uncollected for 60 days after we first notify you that it is ready for collection, we may send you a final collection notice.
If the order is not collected within 14 days of the final collection notice, we may cancel the order and return the products to stock. Any amount paid for the cancelled products will be refunded to the original payment method.
Club Apparel and Made-to-Order Products
Club Apparel, personalised products and other products manufactured or ordered specifically for you are made to order. Because these products are produced specifically in response to your order, they are not eligible for a refund or exchange if you change your mind or fail to collect your order.
If a Click & Collect order containing Club Apparel or other made-to-order products remains uncollected for 60 days after we first notify you that it is ready for collection, we may send you a final collection notice.
If the order remains uncollected for a further 30 days after the final collection notice, we may cease holding the products for collection and may dispose of, donate, recycle or otherwise deal with the products at our discretion.
No refund will be payable solely because you have failed to collect a made-to-order product within these timeframes.
This does not affect any rights or remedies you may have under the Australian Consumer Law, including where a product is faulty, incorrectly supplied or otherwise fails to meet a consumer guarantee.
Your Details:
Please ensure that you check that your address details are accurate and correct when placing an order, so that it can be delivered. It’s also important that you use your real name on your order – If the parcel is for any reason undeliverable and goes to a post office, you will need ID in that name to collect your parcel.
Return to Sender:
If a parcel is un-deliverable or not collected from a post office, it will be returned to sender. We will contact you if we receive your order back to let you know. If the return was due to postie error, or error at our end that your parcel was returned, we will re-ship it for free. If it was due to error at your end, such as wrong address or not collecting your parcel, and you would like your order re-shipped, you will be required to pay another shipping fee. We can invoice you for this & will re-ship once the fee is paid.
How will I know if my order has been sent to me?
We’ll send you a shipping confirmation email with your tracking number once your order has been shipped.
Can I track my order?
We’ll send you a tracking number for your order in an email once it’s shipped and you can check the status on the Australia Post website.
What happens if I’m not home when my order is delivered?
For proof of delivery reasons we require a signature upon delivery. If no one is home to sign for your parcel, and there is not a safe place for the postie to leave it, it will be taken to your closest Australia Post outlet. A postcard should be left for you, letting you know where to pick up your parcel from, but if not, you can still track your parcel’s location online.
I haven’t received my order yet, where is it!?
We try to make our delivery estimates as accurate as possible. Keep in mind though, deliveries can be delayed in the post especially around the busy times. Allow extra time for public holidays. Please check the status of your order on the Australia Post website using your tracking details provided by email. If you have any questions about your order, please contact us at contact@republicofhockey.com
RETURNS
Domestic orders: We offer free returns within 14 days from the date of delivery. *Excluding HWA state team, GRYPHON Cup, club apparel club merchandise and clearance items.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Contact us at contact@republicofhockey.com to start a return of your order.
Clearance Item Refund Policy
All clearance items are final sale, are non-refundable and are not eligible for free returns.
Return postage is the responsibility of the customer and a if a return is approved, store credit will be issued instead of a refund.
International orders. *Excluding HWA state team, GRYPHON Cup, club apparel club merchandise and clearance items
International orders may be returned to the original location of despatch, the cost of the return shipment will be at the customers expense and will result in a deduction from the order refund.
If a shipment is refused because of import fees, the cost of the original shipping and any return shipping charges will be deducted from the refunded.
Can I return my order?
If you have changed your mind about an item, and it is still brand new and completely unused, we can exchange, refund or offer a credit for the item within 30 days of your purchase. Excluding HWA state team, GRYPHON Cup, club apparel club merchandise and clearance items. Please contact us at contact@republicofhockey.com if you’d like to return an item.